To hell with analytics?
Posted by Ajay Kelkar on Sun, Aug 30, 2009
CEOs
often talk about the need to use data while taking key decisions. But Marketers
still seem to operate more from the gut . Why is that?
According
to some research from Accenture, nearly half (40 percent) of
major corporate decisions are based on
intuition or the “gut”. Accenture surveyed more than 250 executives in
July 2008 about their companies' use of and investment in business analytics to
remain competitive.
Thomas
Wailgum in News
captures the reasons why the gut still reigns supreme . Here is what he says:
“So why is the gut still so in vogue? Of those
respondents who said their companies still make decisions based on judgment
rather than business analytics, 61 percent said it was because good data was
not available, and just over half (55 percent) said their decisions relied on
qualitative and subjective factors. Other reasons related to workforce
challenges: 23 percent of respondents said "insufficient quantitative
skills in employees" were a main impediment at their company, and 36
percent said their company "faces a shortage of analytical talent." That
61 percent of respondents said "no good data was available on which to
make decisions" is striking, given the terabytes of internal and
customer-related data available at most organizations today. It's also, of
course, indicative of the sad state of data management inside organizations.”
I also came
across this very interesting blog by Business Intelligence expert Steve Bennett
http://analytics.typepad.com/oz-analytics/2009/07/10-signs-that-you-need-analytics.html
According
to Steve, here are the top 10 signs that you need to improve your
organisation's analytic capability:
- You have to wait longer
than a day for either IT or your business intelligence department to
make/change a report for you.
- Across the organisation there
are more than 100 requests pending for reporting /dashboard
/scorecard changes waiting for a specialist to deliver them.
- When you attend meetings,
there are multiple numbers being quoted for the same thing - and
you don't know which of them is correct.
- When you talk about
fundamental things like transaction, account, balance
or available stock - and you discover that the person you are
talking to is using the same words but means something different to
what you mean.
- You can't get
an instantly understanding when glancing at a
report/dashboard/scorecard and what it is telling you.
- The commentary is larger
than the automatically generated report.
- The report is not
generated automatically but is a handcrafted labour of love by either
yourself or one of your staff, or you spend hours trying to locate the
right data and then have to consolidate it manually into Excel.
- It takes longer than 5
minutes to view a new report.
- You can't access the
report when and where you most need it.
- There are hundreds of
reports available to you but you don't trust them and you spend time
trying to manually validate key numbers.
My
view :
The key to making analytics matter from a business
context is to embed it into your day
to day business processes. Till you do that Analytics will be a nice luxury,
used more to justify decisions that the “gut” seems to support! How do you
embed it into business processes- we will talk about that another time!